eBook: Intercultural Intelligence, Train-the-Trainer Manual

eBook: Intercultural Intelligence

train-the-trainer manual

This Train-the-Trainer Manual is a companion to the Intercultural Intelligence Handbook and is designed for professionals who lead training in their organizations. It provides the structure, activities, and additional content needed to develop cultural diversity specialists in the workplace. While designed for the Community Disability Services Sector, the modules and tools are also valuable for any multicultural team to strengthen communication, teamwork, and inclusion.

Call to action

Facilitator Guidance

Support for trainers on how to use the Intercultural Intelligence Handbook in workshops, onboarding, and team development.
Expanded Content

Includes two additional modules, advanced intercultural concepts, and ready-to-use activities not found in the handbook.
Workplace Impact

Helps trainers build communication, teamwork, and inclusion across diverse teams, preparing cultural diversity specialists in any sector.

Building a Skilled Workforce Through Essential Skills

Project description

In partnership with the Alberta Council of Disability Services (ACDS) and with funding from the Government of Alberta, AWES led a project to address workforce skill gaps in Calgary’s disability services sector. A needs assessment identified key challenges in intercultural communication, writing, and thinking skills. To respond, AWES and ACDS developed and piloted targeted training, including an Intercultural Specialist Course, writing workshops, and a thinking skills workshop. Two sector-specific resources: the Intercultural Intelligence Handbook and a train-the-trainer manual were created for this training and tested with participants across the pilot sites. The project far exceeded expectations, reaching 197 participants—more than double the original target. Results showed stronger intercultural competence, improved workplace communication and documentation, and better problem-solving confidence. Agencies reported positive changes in human resource practices, team dynamics, and service delivery. The project built lasting tools and capacity for a more skilled and inclusive workforce across Alberta’s disability services sector. Published in 2015.

Unlock strategies to thrive in diverse workplaces.

Build awareness of cultural values, communication styles, and workplace expectations
Apply strategies and reflection tools to manage conflict and strengthen collaboration
Provide more inclusive and culturally competent support for clients and colleagues

Equip yourself and your team with the tools for inclusive, effective workplaces.

Get your copy of the Intercultural Intelligence train-the-trainer manual today.

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Testimonials

“The content of this resource emphasizes/values just enough to let the readers/users understand and apply them for their personal consumption and improvement, and is also very useful for family/home, community socialization or at work.”

Rosalinda Delacruz, Team Leader

“I think this resource is awesome. It encourages you to be proud of your culture and heritage, and embrace the other ones around you.”

Mauricio Martinez, Practitioner

“Everybody in this sector should make themselves acquainted with this resource… This resource promotes awareness and understanding of cultural differences to enhance the working environment and services… It should become an essential part of mandatory training for any disability service provider in our multicultural society.”

Magda Burchacki, Practitioner

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